Updated May 5, 2023
Asignio never sells personal data to third parties
Asignio only holds user data for the minimal amount of time possible for user security
Asignio follows all local laws regarding privacy and data regulations
A. Collection and Use of Personal Information
Here are some examples of the personal information Asignio may collect and how we will use it:
Biometric information: We collect and store biometric information, which includes handwriting patterns, facial images, and voice samples, that are used to authenticate users on our platform. We do not sell or rent this information to third parties.
Personal information: We may collect personal information that you provide to us, such as your name, email address, and contact information. We use this information to communicate with you, provide customer support, and improve our services. Personal information includes information or data that can identify, relate to, describe, be associated with, or be linked directly or indirectly to a particular consumer or household.
Usage information: We collect information about how you use our platform, including the pages you visit, the features you use, and the actions you take. We use this information to improve our services and to understand how our platform is being used.
Identity information: In certain jurisdictions or for certain actions, we may ask for a government issued ID. In these cases, we will gain access to the necessary information from the ID to properly authenticate you and uphold the exacting standards of security that we take pride in.
Device and browser information: We may collect information about the device and browser you use to access our platform, including the type of device, the operating system, and the browser type and version. We use this information to ensure that our platform works correctly on your device and browser.
We collect this information through various means, including when you sign up for an account, use our platform, or interact with us through email or other channels. We may also receive information from third-party sources, such as partners and identity and access management platforms, if you choose to connect your account with our platform.
Please note that we only collect biometric information from users who have provided their informed written consent in accordance with applicable laws and regulations. If you choose not to provide your biometric information or revoke your consent, you may not be able to use certain features or services on our platform.
Our company is committed to protecting your privacy and complying with applicable laws and regulations, including the Illinois Biometric Information Privacy Act (BIPA) and the General Data Protection Regulation (GDPR). We strive to collect, use, and store biometric information in a secure and transparent manner and to give our users control over their personal information.
B. How We Use your Personal Information
We use your information, including signature data, to authenticate you on our platform via proprietary handwriting comparison algorithms. This information is used solely to verify your identity and is not sold or shared with unauthorized parties.
We use your personal information for account and network security purposes. We also use your information for anti-fraud purposes as they arise from the conduct of an online transaction with us. For certain online transactions we may also validate the information provided by you with publicly accessible sources.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content, and advertising. The personal information collected is used to best increase the user experience. We use the information we collect to improve our platform and services, including by analyzing usage patterns, identifying and fixing bugs, and developing new features.
We may use the personal information we collect to keep you up to date on Asignio’s latest software updates and upcoming events.
We may use your personal information, including date of birth, location, and IP address, to verify identity, assist with identification and authentication of users, and to determine appropriate services.
We may use your personal information to send important notices, such as changes to our terms. This information is important to your user experience with Asignio so you may not opt-out of receiving these notices unless you opt-out in addition to discontinuing use of our service. Regardless, you would still receive any notices required by law.
If you apply for a position at Asignio or an Asignio affiliate or we receive your information in connection with a potential role with us, we may use your information to evaluate your candidacy and to contact you. If you are a candidate, you will receive more information about how Asignio handles the candidate's personal information at the time of application.
We may share your voice and facial image data with authorized third-party technology vendors who provide comparison APIs to improve our biometric authentication services. We only share this information with vendors who have agreed to comply with our privacy and security standards and who have signed appropriate data protection agreements.
We may share generic risk signals with third parties based upon our internal analysis of biometric data for the purpose of improving our services, improving our offerings with that third party, and further study of those risk signals.
We do not sell or rent your information to third parties for marketing or other purposes.
We may also disclose your information if required by law or in response to a court order, subpoena, or other legal request.
Please note that we take the security of your information seriously and have implemented appropriate measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
We may use datasets that contain images, voices or other data that could be associated with a particular person for research and development purposes. When acquiring such datasets, we do so in accordance with local laws in the jurisdiction in which the dataset is hosted.
C. Cookies and Other Technologies
We also gather anonymous error messages and similar use data automatically and store it in log files. We use this information to understand and analyze trends, help with site administration, learn about user behavior, improve products and services, and to gather demographic information about our user base.
In some email messages, we use a hyperlink or “click-through URL” link to content on the Asignio platform. We track this click-through data and use this data to determine interest in particular topics and measure effectiveness of our communication methods. If you do not want to be tracked this way, do not click text or graphic links in the email messages. We may use this information to increase efficiency and reduce or eliminate messages sent to customers through email and online platforms.
D. Collection and Use of Biometric Information
Our platform collects biometric information in the form of signature data, facial images, and voice samples to authenticate users and improve our biometric authentication services.
The specific purposes for which we collect, and store biometric information include:
Biometric authentication: We collect and store signature data, facial images, and voice samples to verify the identity of our users using our proprietary biometric comparison algorithms and authorized third-party comparison APIs.
Improving our services: We collect and analyze biometric information to improve our platform and services, including by identifying and fixing bugs, developing new features, and optimizing the performance of our biometric authentication technology.
We will store your biometric information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will permanently destroy your biometric information within three years of your last interaction with our platform, upon your written request (unless retention is required by law or court order, or otherwise is in use for legitimate purposes permitted by law), or when the initial purpose for collecting or obtaining such information has been satisfied, whichever occurs first.
We have implemented technical safeguards to protect the confidentiality, integrity, and security of your biometric information, including access controls, data encryption, and regular security assessments.
We will not sell, lease, trade, or otherwise profit from your biometric information.
Under BIPA, you have the right to:
Receive written confirmation from us that we are collecting and storing your biometric information.
Request destruction of your biometric information.
Sue us for any violations of BIPA.
Under the GDPR (absent limited exceptions), individuals from those countries have a right to:
Be informed about their data and its processing
Have access to their data
Correct any errors in their data
Erase data from our records
Restrict processing and use of data
Object to the use of their data, including for the purpose of automated profiling and direct marketing
Make decisions about automated decision making and profiling
Under the California Consumer Privacy Act (“CCPA”), California residents receive specific rights to restrict, access, and delete their collected information. Subject to the requirements and limitations under the CCPA, these rights include:
Upon your written request, up to 2 times during a 12-month period, we will provide you a summary of the personal information we have for you for your review.
Upon your written request, and absent a statutorily-recognized need under the CPAA to retain such information, we will delete your personal information we have collected.
We will not discriminate against you for exercising any of your CCPA rights. This means that we will not deny you goods or services, charge you different prices or rates for goods or services, or provide you with a different level or quality of goods or services just because you have exercised your CCPA rights. However, we may charge a different price or rate or provide a different level or quality of goods or services if that difference is related to the value provided to our business by your personal information.
Where changes are or action is requested from us, we may need to make further inquiry to verify the identity of the individual requesting any action above to confirm that person’s identity prior to processing that request.
Regardless of citizenship or location, we respect the rights of all our users. If you have any questions or concerns about how we collect or use your biometric information, please contact us at email@example.com.
E. Collection and use of Non-Personal Information
We collect data that does not permit direct association with any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose. Here are some examples of non-personal information and how we may use it:
With your consent, we may collect data about how you use your device and applications to improve our applications and websites.
We may collect information such as occupation, language, zip code, etc. where the Asignio platform is used so that we can better understand customer behavior and improve our products and services.
In the events that we do combine non-personal information with personal information, all the combined material will be treated as personal information for the period that it remains combined.
F. Disclosure to Third Parties
We currently share the following information with current service providers for the following purposes:
We provide facial photos and voice samples to validate those samples.
We provide photos of driver’s licenses to validate them.
We provide names and email addresses to effectuate use of live chat service.
We provide cell phone numbers to send users text messages.
Where we confirm the identity of users for third parties (often through the third-party’s own website or application), we share information like names, email address, and phone numbers to assist in confirming that identity with those third parties requesting such identify confirmation.
On occasion, it may be necessary for Asignio to disclose your personal information for legal processes, litigation and/or requests from governmental authorities within or outside your country of residence. We may also disclose personal information about you for national security, law enforcement, or similar issues of public importance. We may also disclose personal information if we determine that it is necessary to enforce our terms and conditions or protect our operations or users. This could include providing information to governmental authorities.
In the case of a sale, merger, or re-organization, we may transfer any personal information we collect to the relevant third party.
H. Protection of Personal Information
Asignio takes the security of all personal information very seriously. For all online services, Asignio uses encryption during transit and storage to protect all personal and non-personal information. Asignio does not store any personal data in physical facilities. The third parties that Asignio utilizes to hold personal information use limited access housed computers with strict physical security measures. All cloud data is stored in encrypted form, including when we utilize third-party storage.
When you use Asignio products or services to post on social networking services or chat rooms, the content you share may be visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. Please be cautious when using these features.
We take the security of your data seriously and have implemented measures to protect it against unauthorized access, use, or disclosure, including:
Encryption: All biometric data collected and stored on our platform is encrypted using industry-standard encryption protocols, which help to protect your data from unauthorized access.
Access controls: We restrict access to your biometric data to only those employees or third-party vendors who have a legitimate need to access it.
Regular security assessments: We perform regular security assessments and audits of our platform and systems to identify vulnerabilities and improve our security practices.
Despite our efforts to protect your data, no security measures are perfect or impenetrable, and we cannot guarantee the security of your data. If you have reason to believe that your data has been compromised, please contact us immediately so that we can take appropriate action.
I. The Existence of Automated Decision-Making
Asignio does not do any automated decision-making or use of algorithms or profiling that significantly affects the security of your personal information.
J. Integrity and Retention of Personal Information
K. Location-Based Services
Asignio uses personal location-based information to ensure security in our authentication and identification methods. To provide these location-based services, Asignio and our partners may collect, use, and share precise location data. When available, Asignio and our partners may use GPS, Bluetooth, and your IP Address, along with other technologies to determine your devices’ location. With consent, this information is collected in a form that identifies the user to the device and allows Asignio to provide proper authentication for our services and our partners.
In some instances, location-based services require your personal information for the feature to work.
L. Third-Party Sites and Services
Asignio websites, products, applications, and services may contain links to third-party websites, products, and services.
Information collected by third parties is governed by their privacy policies. We encourage you to learn about the privacy practices of those third parties.
M. International Users
Our services are primarily hosted in the United States, and your biometric data and personal information may be transferred to, stored in, and processed in the United States or other countries where we or our third-party service providers operate. These countries may have data protection laws that are different from the laws of your country.
We take steps to ensure that any international transfers of your biometric data and personal information comply with applicable data protection laws. For transfers from the European Economic Area, we rely on Standard Contractual Clauses approved by the European Commission, which provide adequate safeguards for the transfer of personal data.
N. Commitment to Your Privacy
We communicate our privacy and security guidelines to Asignio employees and strictly enforce privacy safeguards within the company.
O. Privacy Questions
When a question about personal information or data is received, we have a dedicated team to answer your question with urgency. We may request more information if your issue is substantive in nature. If you are unsatisfied with the reply you receive, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will direct you to proper complaint avenues which may be applicable to your circumstances.
P. No Use by Minors
Our products and services require confirmation that registered users are adults. Where an individual is below the age of 16, the parent or guardian is required to contact us to request a custodial minor account. We then request additional information to verify the parental status of the minor.
If we become aware that we have inadvertently received personal information from a user who is under the age of 16, we will delete the information from our records as soon as possible. If you are a parent or guardian and your minor child has provided us personal information, you have the right to contact us and require that we: (a) permit you to review the personal information provided, and (b) remove and delete the personal information provided. To do so, upon you contacting us, we must take reasonable steps to confirm you are the parent or guardian.
If you believe that we may have collected information from a child under 16, please contact us at firstname.lastname@example.org.
We will make every effort to respond to your inquiries or requests in a timely and appropriate manner. If you are not satisfied with our response, you may have the right to file a complaint with the relevant supervisory authority.
Q. No Unsolicited Personal Information Requests
We will never ask you for your personal information in an unsolicited letter, call, or email. Should you receive such a request, you should not provide any personal information in response and you should contact us immediately. If you contact us, we will only use your personal information if necessary to fulfill your request.
R. Contact Us